My money88 Privacy Policy – Data Protection for Malaysian Players

1 Introduction & Scope of This Policy

My money88 is an online betting platform offering slots, live casino, Sports Betting (including EPL and Malaysia Super League football, badminton, and e-sports), online lottery, and progressive jackpots for users in Malaysia. In operating this platform, we inevitably process certain personal information about you.

This Privacy Policy applies to all information collected through:

• The official my money88 website at mymoney88.pro
• Account registration and verification process
• Deposit and withdrawal transactions via TNG, DuitNow, GrabPay, FPX and other methods
• Interactions with the customer support team
• Participation in promotions and bonus programmes
• Access to all games and services on the platform

This Policy not apply to third-party websites, apps, or services that may be linked from our platform. We encourage you to read the privacy policy of any third party separately.

2 Types of Personal Data We Collect

We practise the principle of minimal data collection — only data genuinely required to deliver our services is collected. The following are the categories of data we process:

2.1 Identity & Registration Data

2.2 Financial & Transaction Data

To process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, and FPX (Maybank2u, CIMB Clicks), we retain transaction records that include:

• Deposit and withdrawal amounts
• Payment methods used (without storing full card numbers)
• Transaction date and time
• Transaction status

2.3 Game Activity Data

We retain records of your gaming activity, including betting history, wins and losses, games played, and session duration. This data is used for customer support, fraud detection, and responsible gambling compliance.

2.4 Technical & Device Data

We automatically collect technical information such as IP address, browser type and version, operating system, device details, and pages visited. This data is used to keep the platform running smoothly and to detect security threats.

3 How We Use Your Data

My money88 uses your personal data solely for legitimate and necessary purposes. We never use your data for unrelated purposes without your consent. The primary purposes are:

• Providing services: Allowing you to register, log in, play, deposit, and withdraw funds on the my money88 platform.
• Identity verification: Verifying that you meet the eligibility requirements (aged 18+ and based in Malaysia) before you access the platform.
• Payment processing: Securely processing deposit and withdrawal transactions through local Malaysian payment providers.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, and the use of multiple accounts.
• Customer support: To help resolve issues, enquiries, and complaints you raise with our support team.
• Service communications: Sending important notifications about your account, terms updates, and security information.
• Responsible gambling: Monitoring gameplay patterns to identify and assist players who may be experiencing gambling-related issues.
• Marketing (with consent): Sending promotional information and exclusive offers if you have given consent to receive marketing communications.
• Legal compliance: Meeting our obligations under Malaysian law, including the PDPA, AMLA, and other applicable regulations.

4 Data Sharing & Disclosure

My money88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, under certain limited circumstances, we may share your data with the following parties:

4.1 Third-Party Service Providers

We work with carefully selected service providers who help us operate the platform, including payment providers (TNG, DuitNow, GrabPay, etc.), game providers (to deliver game content), cloud service providers that store your data securely, and identity verification service providers for KYC. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Authorities

We may disclose your data to Malaysian legal authorities when required by court order, police investigation, or a relevant regulatory body. In all such cases, we will endeavour to notify you (where legally permitted) prior to making such a disclosure.

5 Security & Data Protection

My money88 continuously invests in security infrastructure to keep your data protected at all times. The key security measures we have in place include:

• SSL 256-bit encryption: All communications between your browser and my money88's servers are encrypted using the latest TLS protocol — the same standard used by Malaysia's leading banks.
• Data-at-rest encryption: Sensitive data stored in our databases is encrypted using AES-256.
• Access controls: Only authorised personnel with a legitimate operational need are granted access to user data, and all such access is logged and audited.
• Two-factor authentication (2FA): Our internal systems require 2FA for all staff access to sensitive data.
• Regular security audits: We conduct regular penetration testing and security audits carried out by accredited independent firms.
• 24/7 Monitoring: Our automated monitoring system detects and flags any suspicious activity in real time.

6 Cookies & Tracking Technologies

My money88 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the my money88 platform.

7 Data Retention Period

My money88 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law:

• Active account data: Retained for as long as your account remains active and for 7 years after account closure (AML legal requirement).
• Financial transaction records: Retained for 7 years from the transaction date, in compliance with Malaysia's tax and anti-money laundering legal requirements.
• KYC records: Retained for 6 years after the end of the business relationship.
• Support communication logs: Retained for 2 years for quality control and dispute reference purposes.
• Cookie data: Deleted in accordance with the respective cookie lifespan as stated in Section 6.

Once the defined retention period has elapsed, your data will be securely deleted or anonymised.

8 Your Rights as a User Under PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by my money88:

To exercise any of these rights, please contact our Data Protection Officer by email at privacy@mymoney88.pro. We will respond to your request within 30 working days. No fees are charged for standard requests.

9 Children's Data Protection

My money88 is a gambling platform that for adults aged 18 and above only. We do not knowingly collect or process personal data from minors.

Should we discover that personal information belonging to an individual under the age of 18 has been collected inadvertently, we will:

• Promptly delete that data from our systems
• Immediately close the associated account
• Returning the original deposit to the legitimate account holder

If you believe a minor has registered an account on our platform, please contact us immediately at support@mymoney88.pro.

10 Changes to This Privacy Policy

My money88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, changes in the law, or changes to the services we offer. When we make material changes:

• We will update the "last updated" date at the top of this page
• We will send email notifications to all registered members at least 14 days before the changes take effect
• We will display a clear notice on the platform's main page

Your continued use of the my money88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how my money88 handles your personal data, please reach out to us via:

• Privacy Email: privacy@mymoney88.pro
• General Support Email: support@mymoney88.pro
• Live Chat: Available 24/7 on the my money88 platform

Our Data Protection Officer (DPO) handles all privacy-related enquiries with strict confidentiality and professionalism. We are committed to resolving every concern within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner under the Personal Data Protection Act 2010.