My money88 FAQ – All Your Answers, Right Here

No. my money88 enforces a policy of one account per player strictly. Registering multiple accounts — whether using different names, phone numbers, IP addresses, or devices — is a serious violation of Terms & Conditions us. All accounts involved may be closed immediately and any balances will be deemed void. If you are experiencing issues with an existing account, please contact our support team.

If you know your current password: Log in → Account Settings → Security → Change Password. Enter your current password, then enter your new password twice to confirm.

If you've forgotten your password: Go to page Login, click "Forgot Password", enter your registered email or phone number, and follow the instructions in the recovery email/SMS.

Yes, KYC (Know Your Customer) verification is required for withdrawals exceeding certain limits or when requested by our security team. This is an industry-standard protection measure. You will need to submit a clear copy of your MyKad (front and back). Verification is typically completed within 1–24 hours. Completing KYC also unlocks higher withdrawal limits.

Your username cannot be changed after your account has been created. This is to ensure the security and integrity of your account records. If you have a valid reason to change your username, please contact the my money88 support team via live chat and state your reason. Requests will be reviewed on a case-by-case basis and may require additional identity verification.

If you wish to permanently close your account, please contact the my money88 support team via live chat or email at support@mymoney88.pro. Make sure to withdraw all your remaining balance before submitting a closure request. The closure process takes 5–7 business days. Alternatively, if you simply need a break from gaming, we recommend temporary self-exclusion which can be activated with greater flexibility.

The minimum age requirement at my money88 is 18 years old. This is a legal and ethical requirement that cannot be compromised. During registration, you are required to declare your date of birth. my money88 reserves the right to request additional age verification at any time, and any account found to belong to an underage individual will be closed immediately with the balance refunded in accordance with our procedures.

my money88 supports all major payment methods in Malaysia:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct transfer: DuitNow, FPX (Interbank Transfer)
• Online Banking: Maybank2u, CIMB Clicks, RHB Now, Bank Islam, Hong Leong Connect

All these methods support instant deposits with no additional fees charged by my money88.

Minimum deposit: RM 10 (for all payment methods)
Maximum daily deposit: RM 50,000 for standard accounts; higher limits for VIP members

Note: You can adjust your deposit limits yourself using the Responsible Gaming us. You may set a limit lower than the default to better control your spending.

Processing time varies depending on the method used:

• Touch 'n Go, GrabPay, Boost, ShopeePay: Instant (typically under 1 minute)
• DuitNow: Instant to 5 minutes
• FPX / Online Banking: Instant to 10 minutes

If your deposit hasn't been credited after 15 minutes, save your transaction proof (screenshot) and contact our live chat support with your transaction reference number.

my money88 no fees or commissions charged for deposits. The full amount you deposit will be credited to your account. However, some e-wallet or bank providers may charge a small transaction fee on their end — this is outside my money88's control. Check with your payment provider for applicable charges.

No. my money88 requires that all deposits be made using a payment method registered in your own name. Third-party deposits (including those from family members) are not permitted and may result in your account being reviewed or suspended. This policy is in place to protect players from fraud and to ensure compliance with anti-money laundering (AML) regulations.

If your deposit has failed, follow these steps:

• Check your e-wallet or bank account balance — has the amount been deducted?
• If funds were deducted but have not appeared in your my money88 account after 15 minutes, save a screenshot of the transaction
• Contact my money88 live chat support with: (1) Your username, (2) Payment method, (3) Amount, (4) Transaction reference number, (5) Screenshot proof
• Our team will investigate and resolve the issue within 1–24 hours

my money88 processes withdrawals extremely quickly:

• Touch 'n Go eWallet: 5–15 minutes
• DuitNow: 5–30 minutes
• GrabPay, Boost, ShopeePay: 15–30 minutes
• FPX / Online Banking: 30 minutes – 2 hours

This time is an estimate based on normal operating hours. Withdrawal requests made on public holidays may take slightly longer to process.

Minimum withdrawal: RM 30 per transaction
Maximum daily withdrawal: RM 30,000 for standard accounts
VIP maximum daily withdrawal: Up to RM 200,000 depending on VIP tier

There is no limit on the number of withdrawal requests per day, but each request must meet the minimum amount of RM 30.

Some common reasons why withdrawals are delayed or rejected:

• Bonus rollover requirement not met — you must complete the rollover before withdrawing bonus funds
• KYC verification incomplete — please submit the required identity documents
• Bank account/e-wallet details do not match the my money88 account name
• Suspicious activity detected by our security system
• Daily withdrawal limit has been reached

Any rejection will be accompanied by a notification stating the reason clearly.

No. As with deposits, all withdrawals must be made to a payment method registered in your own name only. Winnings cannot be transferred to third-party accounts. This is part of our strict anti-money laundering (AML) and security policy. If you need to update your bank or e-wallet details, please contact support with valid proof of identity.

Withdrawal requests still showing a "Processing" status can be cancelled via the Transaction History section in your account. Click "Cancel" next to the relevant request. However, once a request shows a status of "Sent" or "Completed", it can no longer be cancelled. If you are unable to cancel it yourself, contact our support team immediately before the transaction is fully processed.

my money88 does not charge any withdrawal fees. You will receive the full amount you requested. However, the receiving e-wallet provider or bank may apply a small fee on their end. For example, some banks may charge a small FPX fee — check with your bank for more details.

New my money88 members are eligible for a welcome bonus package of up to RM 1,500 includes:

• 100% first deposit bonus up to RM 500 for slots
• 50% bonus on Live Casino up to RM 300
• 30% bonus on Sports Betting up to RM 200
• 50 free spins on selected slots

The bonus is automatically credited once your first deposit is confirmed. Check Promotions page for the latest information and rollover requirements.

Rollover (or turnover) is the total amount you need to wager before bonus funds can be converted into withdrawable cash. For example: you receive a RM 100 bonus with a 5x rollover requirement — meaning you must place a total of RM 500 in bets before the bonus can be withdrawn. Different games may contribute different percentages towards the rollover — check the terms of each bonus for full details.

Yes! my money88 offers a range of bonuses for existing members:

• Monday Reload Bonus: 20% on your first deposit each week up to RM 200
• Weekly Cashback: 5%–15% cashback on net losses, up to RM 500
• Sports Rebate Bonus: 0.5% rebate on all Sports Betting, paid every Wednesday
• VIP Rewards: Exclusive monthly bonus for Silver members and above

Check Promotions page for the full list and latest offers.

No. All bonuses are subject to rollover requirements that must be met before withdrawals are permitted. This is standard industry practice to prevent bonus abuse. If you do not wish to fulfil the rollover requirements, you may choose to forfeit the bonus via the Bonus section in your account. Once forfeited, your original deposit amount (excluding the bonus) can be withdrawn normally.

Validity period varies by bonus type:

• Welcome Bonus: 30 days from the date credited
• Reload Bonus: 7 days from the date of credit
• Free spin: 3 days from the date of credit
• Cashback: Must be used within 3 days from the date of payout

Bonuses that expire without meeting their rollover requirements will be automatically forfeited. Check your remaining rollover balance under "Active Bonuses" in your account.

Weekly cashback is calculated automatically based on your net losses from Monday to Sunday. Payouts are made every Tuesday between 10:00 AM and 12:00 PM. You will receive an in-account notification once your cashback has been credited. The cashback rate depends on your VIP level — the higher your VIP tier, the higher the cashback percentage you receive.

Yes! The my money88 Referral Programme rewards you when you invite friends to register and play. You earn a commission each time your referred friend makes a deposit and plays. Referral bonuses are credited weekly with no limit on the number of friends you can invite. Check the "Refer a Friend" section in your account for your personal referral code and full programme details.

my money88 offers over 1,000 games across a wide range of categories:

• Slots: Video slots, classic slots, progressive jackpot slots, Megaways
• Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, Monopoly Live
• Table Games: Poker, Baccarat, Blackjack standard version
• Sports Betting: EPL football, Malaysia Super League, Champions League, badminton, e-sports, tennis
• Lottery: 4D, 6D, Toto Malaysia
• Jackpot: Progressive jackpots with prize pools worth millions in MYR

Yes. All slots and table games on my money88 use a Random Number Generator (RNG) that has been audited and certified by accredited independent testing bodies. Live Casino features real live dealers monitored by real-time cameras, ensuring zero manipulation. Every game displays a clear RTP (Return to Player) figure in the game information. my money88 is fully committed to fair play.

Yes, most slots on my money88 are available in demo mode (free play) and can be played without logging in or making a deposit. This lets you get familiar with the game mechanics, paylines, and bonus features before wagering real money. However, demo mode is not available for Live Casino, Sports Betting, and certain table games — these categories require an active account and a real balance.

If your internet connection drops during a game, any bet in progress will be automatically settled by the my money88 server based on the actual outcome. The result (win or loss) will be recorded and displayed in your game history once you log back in. my money88 is not liable for losses caused by connectivity issues on the player's end.

To place a live (in-play) bet at my money88:

• Log in to your account and go to the Football or Live Match
• Select a match that is currently in progress (marked with the "LIVE" icon)
• Select the bet type you want (match result, next goal, cards, etc.)
• Enter the bet amount and confirm your bet slip

Live betting odds are updated every few seconds in line with match developments. Confirmed bets cannot be cancelled.

A progressive jackpot is a prize pool that grows every time a player places a bet on the relevant game. A small portion of each bet is added to the jackpot pool until a player wins it. At my money88, progressive jackpots can reach millions of MYR. The winning conditions vary by game — some are triggered randomly, while others require a specific symbol combination. Visit Jackpot page to view the latest prize pool.

Yes. my money88 applies the highest industry security standards to protect your data and funds:

• 256-bit SSL encryption for all data communications
• Two-Factor Authentication (2FA) available to enable
• AI-powered fraud detection system, 24/7
• Full compliance with Malaysia's Personal Data Protection Act (PDPA)
• Regular independent security audits

All your personal data is stored securely and never shared with third parties without your consent.

To enable 2FA: Log in → Account Settings → Security → Two-Factor Authentication → Enable. You can choose to receive your 2FA code via SMS to your Malaysian phone number or through an authenticator app (such as Google Authenticator or Microsoft Authenticator). Once enabled, every login from a new device will require an OTP code as an additional layer of protection.

Immediate steps to take if you suspect your account has been accessed without authorisation:

• Reset your password immediately via "Forgot Password" if you are unable to log in
• Contact my money88 live chat support immediately and request a temporary account freeze
• Review your login history and transaction history
• Enable 2FA after changing your password
• Check for any unrecognised devices in your active sessions list

The my money88 security team will investigate and assist in recovering your account.

No. my money88 is fully committed to protecting your privacy in accordance with Malaysia's PDPA. Your personal information is used solely for identity verification, transaction processing, and account-related communications. We do not sell, rent, or share your personal data with third parties for marketing purposes. Read Privacy Policy us for full details.

All official my money88 communications come exclusively from the domain @mymoney88.pro. We will never send emails or SMS messages asking for your password, PIN, or bank card details. Any message requesting such sensitive information is a phishing scam. If you receive a suspicious message claiming to be from my money88, do not click any links and report it to us at support@mymoney88.pro.

my money88 provides a range of protective tools through its Responsible Gaming us:

• Daily/weekly/monthly deposit limits that you can set yourself
• Loss limit to prevent chasing losses
• Session time limits and play reminders
• Temporary cool-off period from 24 hours up to 6 weeks
• Long-term self-exclusion from 6 months to permanent

All these tools are free and can be activated instantly via your account settings or through customer support.

my money88 offers a fully mobile-responsive web platform. You can access all games and features through your smartphone browser without needing to install a separate app. The platform runs smoothly on Chrome, Safari, Firefox, and all major browsers on both Android and iOS. The mobile experience is just as seamless as on desktop.

If you are experiencing slow gameplay or lag, try the following steps:

• Clear your browser cache and cookies
• Make sure you are using the latest version of your browser
• Test your internet speed — a minimum of 5 Mbps is recommended for Live Casino
• Close any other tabs or applications that are using bandwidth
• Try switching from Wi-Fi to mobile data, or vice versa
• Try accessing from a different device or browser

If the issue persists, contact support and provide the game type, device, and browser you are using.

my money88 runs smoothly on all major up-to-date browsers. For the best experience, we recommend:

• Desktop: Google Chrome (latest version), Mozilla Firefox, Microsoft Edge
• Android: Google Chrome
• iOS (iPhone/iPad): Safari or Google Chrome

Ensure JavaScript is enabled and your browser is always updated to the latest version for optimal performance and security.

If you are unable to access mymoney88.pro, try the following steps:

• Clear your browser's DNS cache (type chrome://net-internals/#dns in Chrome)
• Try switching your DNS to Google (8.8.8.8) or Cloudflare (1.1.1.1)
• Try accessing from a different network (switch from Wi-Fi to mobile data)
• Check whether other websites are also inaccessible — it may be a network issue on your end
• Try accessing the site in incognito (private) mode

If the issue persists, please contact our support team by email at support@mymoney88.pro.

The my money88 support team can be reached through multiple channels:

• Live Chat: Click the chat icon at the bottom right corner of the website — available 24/7, response within <3 minutes
• Email: support@mymoney88.pro — response within 1–4 hours
• Telegram: Available via the link in your account after logging in

Our support team operates 24/7, including Malaysian public holidays, and all staff are fluent in Bahasa Melayu.

my money88 is a platform dedicated exclusively to Malaysian players. Using a VPN to mask your actual location or simulate a location from another country is in violation of Terms & Conditions us and may result in your account being suspended. If you're experiencing connection issues in Malaysia without a VPN, please contact our support team for technical assistance.

To update your profile information: Log in to your my money88 account → click the profile icon in the top right corner → select "Profile Settings" or "Edit Profile". You can update your email address, phone number, address, and bank/e-wallet details for withdrawals. Changes to your full name and date of birth require additional support verification, as these are tied to your KYC identity information.